Return Policy

Return & Refund Policy

At SUKENYA, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our policy below to understand your options regarding returns and refunds.

 

1. Eligibility for Returns

You may request a return if:

The item received is damaged, defective, or incorrect.

The item is unused, unworn, and in its original condition.

The item is returned in its original packaging with all tags, labels, and accessories intact.

Proof of purchase (order number or receipt) is provided.

We reserve the right to refuse returns that do not meet the above conditions.

 

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or clearance.

Customized or personalized products.

Items that have been used, altered, or damaged by the customer.

 

3. Return Process

To initiate a return:

Contact our support team through the contact information provided on our website.

Provide your order number and a clear explanation of the reason for return.

If applicable, attach photos showing damage or defects.

Wait for confirmation and return instructions before sending the item.

Returns sent without prior approval may not be accepted.

 

4. Refunds

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund.

Approved refunds will be processed using the original method of payment.

Processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error (such as incorrect or defective items).

 

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.

 

6. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or defective.

We recommend using a trackable shipping method to ensure safe delivery.

 

7. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure.

 

8. Limitation of Liability

SUKENYA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the item.

 

9. Contact Us

For any questions regarding returns or refunds, please contact us through the official contact details provided on our website.